Faster and clearer information for public transport passengers

Swedish ÖstgötaTrafiken has installed a new travel information system from Hogia which gives passengers faster information on disruptions and route changes. The new system also provides clearer traffic reports, thanks to tools that allow information to be presented in a uniform manner regardless of who sends it.

ÖstgötaTrafiken coordinates the public transport in the region Östergötland in Sweden and plans routes and timetables for bus, rail and tram services.

“Fast, relevant travel information is vital in order for passengers to see public transport as a viable alternative to cars, and that is why we invested in the new system,” says Johnny Karlsson, manager of the project to install the new system at ÖstgötaTrafiken. “The system allows us to provide passengers with information faster and more efficiently, and also makes it easier for us to overview the information,” he adds.

Public transport information was previously communicated via several different systems which were not integrated with each other. As a result, many tasks had to be performed manually by transport managers and transport information providers. The new travel information system allows information to be entered once and communicated to passengers via screens at public transport stops, the ÖstgötaTrafiken website, and directly by email to newsletter subscribers. The system has tools such as templates and language functions that allow messages to be structured in a clear, uniform way, regardless of who created them.

“A central travel information system makes the process faster, safer and more flexible, which is important not least in emergency situations,” comments Henrik Nilsson, Sales Manager, Hogia Public Transport Systems.

More information:
ÖstgötaTrafiken is owned by the County Council of Östergötland and is in charge of public transport in the County. The company operates bus, rail, tram and boat transport and has approximately 350 vehicles. ÖstgötaTrafiken's customers make roughly 28 million trips per year. Read more on